Viewing your account at 11 PM? This page explains how ace65 App stores data, when it deletes it, and where you control it; the language is kept simple for Bangladeshi users, so reading from Dhaka to anywhere will be easier
Here retention, cookies and user rights are shown together; when transactions are made using bKash, Nagad or Rocket, which data remains for how long is clearly stated
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Data is kept while the account is active; after closure some parts remain for up to 90 days
Note entries based on bKash, Nagad, Rocket typically stay up to 6 years
System logs kept for 12 months; they show login, devices and errors
ace65 maintains 99.1% uptime, so policy pages load quickly
If you log in at night, you will see not everything is the same; ace65 App uses different timeframes for each data, and that is shown below in a simple table
| Data types | How long kept | Why kept |
|---|---|---|
| Account profile | While the account is active | For login, settings and support |
| Transaction | 6 years | Keep in sync with bKash, Nagad, Rocket |
| Device and log | 12 months | For error detection and security verification |
| Cookie preferences | 13 months | Remember language, session and preferences |
| Support messages | 24 months | To track old requests |
| Some records of closed accounts | 90 days | To retain evidence and security verification |
In the morning, name, phone number and preferred settings are first seen; ace65 App uses these data to recognize your session, and you don't have to set them again
If you log in from Dhaka or another city, device ID, language preference and browser information may also be stored, making unauthorized access easier to detect, and account support quickly available
If you want to delete your profile, after verification the main data is deactivated, but a few records remain separately for security and legal evidence
Whether an evening top-up or a small night check, transaction data is kept separate; the references from Bangladeshi methods like bKash, Nagad and Rocket are used for review
Here no one's balance, payment ID or date is kept private, and not publicly disclosed; only authorized teams view these, and when no longer needed they are archived after a set period
If you want Security guidelines And Login rules You can review to see where data is used and what is not shared at all
Cookie notices appear before a cup of tea finishes, and that's normal; ace65 App uses cookies to keep language, session and page loading fast
Disabling cookies may slow some features, especially on mobile networks, but the main page remains accessible, and you can change settings if needed
Sometimes a small session cookie is needed during login; it expires on its own, so nothing accumulates
If someone wants to close an account, after verification the profile is deactivated, and usable data is gradually restricted
Some transaction records may stay up to 6 years; that's not for personal gain, but for account reconciliation and security checks
When this section ends Terms And Responsible gaming See the full picture
You have the right to view, correct and delete your data; if there is an incorrect address, old phone number or a deactivated device, inform support and the matter will be addressed
If you have any questions, you can write to the Dhaka-based team, especially if login or cookie settings cause trouble, for detailed assistance Contact page And FAQ Will work
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